Refund Policy

Due to the nature of our products, all sales are considered final.

We do not accept returns or offer refunds on:

Dried botanicals
Hydrosols
Curios, ritual items, or custom-made products

These items are produced in small batches, often made to order, and cannot be restocked once sold.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and, if approved, offer a replacement or store credit at our discretion.

Shipping Issues

We are not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or packages marked as delivered by the shipping service.

Questions

If you have any questions about a product before purchasing, please reach out — we’re happy to help ensure you choose the right item.